Welcome to Aqua Star Pet. These Terms & Conditions govern your access to and use of our website and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.
General Use
- By using this website, you confirm that you are at least 18 years of age, or that you are using the website under the supervision of a parent or legal guardian.
- You agree to use this website only for lawful purposes and not to engage in any activity that may interfere with its operation or security.
- You agree not to misuse, copy, or attempt to gain unauthorized access to any part of the website.
Products & Availability
- All products displayed on our website are subject to availability.
- We reserve the right to limit product quantities or discontinue products at any time without prior notice.
- Product descriptions, specifications, and images are provided for informational purposes only. Actual products may vary slightly due to manufacturing updates, lighting, or display settings.
Pricing & Payment
- All prices are listed in United States Dollars (USD $).
- We currently accept PayPal and Cash on Delivery (COD) as payment methods.
- Prices may be updated at any time without prior notice.
- Applicable taxes, shipping charges, or additional fees (if any) will be displayed during checkout before your order is finalized.
Order Acceptance
- Orders are considered accepted only after successful verification and processing.
- We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders suspected of fraud, abuse, unauthorized activity, pricing errors, or incorrect customer information.
- If your payment has already been processed for a canceled order, any applicable refund will be issued promptly.
Shipping & Delivery
- Estimated delivery times are provided for convenience and are not guaranteed.
- Delivery delays caused by shipping carriers, severe weather, natural disasters, customs, or other circumstances beyond our control are not the responsibility of Aqua Star Pet.
- Please review our Shipping Policy for additional details.
Returns & Refunds
- Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy.
- Refunds are processed after the returned item has been received and inspected.
- Please refer to our Return & Refund Policy for complete eligibility requirements and procedures.
Intellectual Property
All content available on this website, including but not limited to text, graphics, images, logos, icons, designs, and other materials, is the property of Aqua Star Pet or its licensors and is protected by applicable intellectual property laws. Unauthorized reproduction, distribution, modification, or commercial use of any content is strictly prohibited without prior written permission.
Limitation of Liability
To the fullest extent permitted by applicable law, Aqua Star Pet shall not be liable for:
- Indirect, incidental, consequential, or special damages arising from the use of our website or products.
- Losses resulting from improper or unintended use of purchased products.
- Delays or failures caused by events beyond our reasonable control, including carrier disruptions, natural disasters, or technical failures.
Changes to These Terms
We reserve the right to modify or update these Terms & Conditions at any time. Any changes will become effective immediately upon being posted on this page. Continued use of our website after changes have been published constitutes your acceptance of the revised Terms.
Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Store Name: Aqua Star Pet
Business Address:
44 Henry St B
New York, NY 10002
United States
Phone: +1 (212) 431-4311
Email: support@aquastarpet.com
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)
Order Cut-Off Time
Orders placed before 5:00 PM Eastern Time (ET) are processed on the same business day. Orders placed after 5:00 PM ET, on weekends, or on public holidays, will be processed on the next business day.