At Aqua Star Pet, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
Information We Collect
We may collect the following types of information:
- Personal information, including your name, email address, and phone number.
- Shipping and billing addresses.
- Payment information, which is securely processed by trusted third-party payment providers.
- Website usage information, such as your IP address, browser type, device information, and browsing activity.
- Any information you voluntarily provide when contacting our customer support team.
How We Use Your Information
We use your information to:
- Process, fulfill, and deliver your orders.
- Communicate with you regarding your purchases, shipping updates, and customer inquiries.
- Provide customer support and respond to your requests.
- Improve our website, products, and overall customer experience.
- Detect and prevent fraudulent or unauthorized transactions.
- Comply with applicable legal and regulatory requirements.
Payment Security
Your payment security is important to us. All online payments are processed through secure and encrypted third-party payment gateways, such as PayPal. We do not store your complete payment card details on our servers.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with trusted third parties, including:
- Payment processing providers.
- Shipping and delivery partners.
- Website hosting and technical service providers.
- Legal authorities when required by applicable law or to protect our legal rights.
All third-party service providers are expected to protect your information and use it only for the services they provide on our behalf.
Cookies
Our website uses cookies and similar technologies to:
- Improve website functionality.
- Remember your preferences.
- Analyze website traffic and performance.
- Enhance your overall shopping experience.
You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain features of our website.
Data Protection
We implement appropriate administrative, technical, and physical security measures to help protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. While we strive to use commercially acceptable means to safeguard your information, no method of electronic transmission or storage is completely secure.
Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, where permitted by law.
- Object to or restrict certain types of data processing.
- Withdraw consent where processing is based on your consent.
To exercise any of these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised effective date.
Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Store Name: Aqua Star Pet
Business Address:
44 Henry St B
New York, NY 10002
United States
Phone: +1 (212) 431-4311
Email: support@aquastarpet.com
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)
Order Cut-Off Time
Orders placed before 5:00 PM Eastern Time (ET) are processed on the same business day. Orders placed after 5:00 PM ET, on weekends, or on public holidays will be processed on the next business day.