At Aqua Star Pet, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions below.
Return Period
- You may return items within 30 days of receiving your order
Free Returns
- We offer free returns on all eligible items
- No return shipping cost will be charged to the customer
Return Conditions
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase (order confirmation) is required
Non-Returnable Items
Some items may not be eligible for return, including:
- Used or damaged products (not due to our error)
- Items returned without original packaging
Refund Process
- Once your return is received and inspected, your refund will be processed
- Refunds are issued within 5–7 business days
- Refunds will be sent to the original payment method
Damaged or Incorrect Items
If you receive a damaged or wrong item:
- Please contact us within 48 hours of delivery
- We will arrange a replacement or full refund at no cost
Contact for Returns
For return requests or support, please contact us:
Email: support@aquastarpet.com
Phone: +1 212-431-4311
Business Information
Store Name: Aqua Star Pet
Business Address: 44 Henry St B, New York, NY 10002, United States
Phone: +1 212-431-4311
Email: support@aquastarpet.com
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT, UTC +0)
Order Cut-Off Time
Orders placed before 5:00 PM (GMT, UTC +0) will be processed on the same business day.