General Questions
Q: What is Aqua Star Pet?
A: Aqua Star Pet is an online store offering high-quality pet products designed to improve the comfort and well-being of your pets.
Q: Where are you located?
A: We are located at 44 Henry St B, New York, NY 10002, United States.
Orders & Payments
Q: What payment methods do you accept?
A: We accept PayPal and Cash on Delivery (COD).
Q: When will my order be processed?
A: Orders placed before 5:00 PM (GMT, UTC +0) are processed on the same business day. Orders placed after this time are processed on the next business day.
Q: Will I receive an order confirmation?
A: Yes, once your order is placed, you will receive a confirmation email.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders.
Q: How long does delivery take?
A: Delivery usually takes 4–7 business days (including processing time).
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Returns & Refunds
Q: Can I return my order?
A: Yes, you can return eligible items within 30 days of delivery.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after the returned item is inspected.
Support
Q: How can I contact you?
A: You can contact us via email or phone:
- Email: support@aquastarpet.com
- Phone: +1 212-431-4311
Q: What are your customer service hours?
A: Monday – Friday: 9:00 AM – 5:00 PM (GMT, UTC +0)
Business Information
Store Name: Aqua Star Pet
Business Address: 44 Henry St B, New York, NY 10002, United States
Phone: +1 212-431-4311
Email: support@aquastarpet.com
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT, UTC +0)
Order Cut-Off Time
Orders placed before 5:00 PM (GMT, UTC +0) will be processed on the same business day.