General Questions
Q: What is Aqua Star Pet?
A: Aqua Star Pet is an online store offering high-quality pet products designed to improve the comfort and well-being of your pets.
Q: Where are you located?
A: We are located at 44 Henry St B, New York, NY 10002, United States.
Orders & Payments
Q: What payment methods do you accept?
A: We accept PayPal and Cash on Delivery (COD).
Q: When will my order be processed?
A: Orders placed before 5:00 PM Eastern Time (ET) are processed on the same business day. Orders placed after this time are processed on the next business day.
Q: Will I receive an order confirmation?
A: Yes. Once your order is successfully placed, you will receive an order confirmation email with your purchase details.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, we offer Free Standard Shipping on all orders within the United States.
Q: How long does delivery take?
A: Delivery typically takes 4–7 business days, including order processing time.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Returns & Refunds
Q: Can I return my order?
A: Yes. Eligible items can be returned within 30 days of delivery, provided they meet our Return Policy requirements.
Q: When will I receive my refund?
A: Refunds are typically processed within 5–7 business days after your returned item has been received and inspected.
Customer Support
Q: How can I contact you?
A: You can contact our customer support team using the following methods:
- Email: support@aquastarpet.com
- Phone: +1 (212) 431-4311
Q: What are your customer service hours?
A: Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)
Business Information
Store Name: Aqua Star Pet
Business Address:
44 Henry St B
New York, NY 10002
United States
Phone: +1 (212) 431-4311
Email: support@aquastarpet.com
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)
Order Cut-Off Time
Orders placed before 5:00 PM Eastern Time (ET) will be processed on the same business day. Orders received after 5:00 PM ET, on weekends, or on public holidays will be processed on the next business day.