At Aqua Star Pet, we are committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy below for information regarding order processing, delivery times, and shipping services.
Order Processing
- Order Cut-Off Time: 5:00 PM Eastern Time (ET)
- Handling Time: 1–2 Business Days
Orders placed before 5:00 PM ET on business days are processed the same day. Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
Shipping Time
- Estimated Transit Time: 3–5 Business Days
Delivery times may vary depending on your shipping destination, weather conditions, carrier operations, and other unforeseen circumstances.
Estimated Delivery Time
Your estimated delivery timeframe includes both order processing and shipping:
- Handling Time: 1–2 Business Days
- Transit Time: 3–5 Business Days
- Total Estimated Delivery Time: 4–7 Business Days
Shipping Costs
- Free Standard Shipping on all orders within the United States.
- There are no hidden shipping fees. The total amount displayed at checkout is the final price you will pay.
Shipping Coverage
At this time, Aqua Star Pet ships exclusively within the United States.
Tracking Information
Once your order has been shipped, a shipping confirmation email containing tracking information (where available) will be sent to the email address provided during checkout.
Delivery Information
To help ensure successful delivery, please note the following:
- Please verify that your shipping address is complete and accurate before placing your order.
- We are not responsible for delays caused by severe weather, natural disasters, carrier disruptions, or other circumstances beyond our control.
- If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
Contact Information
If you have any questions regarding shipping or your order, please contact us:
Store Name: Aqua Star Pet
Business Address:
44 Henry St B
New York, NY 10002
United States
Phone: +1 (212) 431-4311
Email: support@aquastarpet.com
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)
Order Cut-Off Time
Orders placed before 5:00 PM Eastern Time (ET) are processed on the same business day. Orders placed after 5:00 PM ET, on weekends, or on public holidays, will be processed on the next business day.