At Aqua Star Pet, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below.
Return Period
- You may return eligible items within 30 days of receiving your order.
Free Returns
- We offer free returns on all eligible items.
- No return shipping fees will be charged to customers for approved returns.
Return Eligibility
To qualify for a return, the item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging with all included accessories and manuals (if applicable).
- Be accompanied by proof of purchase, such as your order confirmation or receipt.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, damaged, or altered by the customer.
- Items returned without their original packaging.
- Any item specifically marked as non-returnable at the time of purchase.
Refund Process
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to your original payment method.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Please contact us within 48 hours of delivery.
- Include your order number and clear photos of the item and packaging.
- We will arrange a replacement or issue a full refund at no additional cost to you.
How to Request a Return
To initiate a return or request assistance, please contact our customer support team:
Email: support@aquastarpet.com
Phone: +1 (212) 431-4311
Business Information
Store Name: Aqua Star Pet
Business Address:
44 Henry St B
New York, NY 10002
United States
Phone: +1 (212) 431-4311
Email: support@aquastarpet.com
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)
Order Cut-Off Time
Orders placed before 5:00 PM Eastern Time (ET) are processed on the same business day. Orders placed after 5:00 PM ET, on weekends, or on public holidays, will be processed on the next business day.